Liz Heiman and the Sales SOS crew reveal why yelling louder and repeating yourself doesn't work. They break down the difference between coaching, training, and mentoring, explain the feedback ratio that actually keeps reps engaged, and discuss why trust has to come before critique. The conversation covers different meeting types and what they're each designed to accomplish, plus a powerful approach to peer-led training that elevates the whole team. If your coaching feels like it's falling flat or your best advice gets ignored, this episode explains what's actually getting in the way.