Liz Heiman and the Sales SOS crew expose why most sales teams ignore their KPIs, and it's not what you think. They discuss the difference between measuring activity versus outcomes, reveal the critical mistake that kills complex deals before they close, and explain why your company values might be contradicting your compensation structure. If your reps are hitting their numbers but you're still losing deals you thought were "in the bag," this episode shows you what's broken in your measurement system.