Perezhivanie - Emotional Resonance in Retrofit: What Marketers Need to Know
July 2, 2024
In this enlightening episode of the Refurb and Retrofit podcast, host Matt Milloy engages with Dr Yekhaterina Brobrova, a distinguished researcher from the University of Oxford, to explore the intricacies of domestic retrofit. The conversation delves deep into the psychological and emotional barriers homeowners face when considering retrofitting their homes. Yekhaterina's insights reveal a fresh perspective on the retrofit industry, emphasizing the emotional connection homeowners have with their homes and how this affects their decision-making process.
During the episode, Yekhaterina presents her findings on the common misconceptions within the industry, where the emphasis often lies heavily on financial benefits and energy savings. She brings to light the importance of addressing the emotional significance of homes and their impact on the homeowners' motivations. Matt and Yekhaterina discuss the importance of trust in the retrofit process and how negative experiences can have lasting repercussions on homeowners’ perceptions, ultimately affecting industry uptake. The conversation also covers the heuristic framework—Home for the Common Future (HCF)—developed by Yekhaterina to guide better understanding and communication around retrofitting benefits.
Key Takeaways:
- Emotional Significance of Homes: Homeowners view their residences as places of deep emotional value, not just as financial assets.
- Motivational Factors: Beyond financial savings, motivations such as control over the environment, happiness, and altruistic identity play crucial roles in the decision to retrofit.
- Heuristic Framework (HCF): Ekaterina’s HCF framework provides a comprehensive approach to understanding the diverse motivational priorities of homeowners.
- Trust and Negative Experiences: Trust is critical in the retrofit process; negative experiences can deter homeowners significantly more than positive ones can attract them.
- Visual Communication: The power of visual storytelling in communicating the benefits and emotional rewards of low-carbon dwellings is highly effective.
Notable Quotes:
- "Home is a place of a great emotional significance for individuals." - Yekhaterina
- "People felt more in control with a home that has low carbon dwelling." - Yekhaterina
- "We can use such framing to shape frameworks, cognitive frameworks of others, to feel that such retrofit would be beneficial for them." - Yekhaterina
- "A support for step-by-step retrofit would be beneficial." - Yekhaterina
- "The negative opinions are more damaging, are of greater magnitude of significance than positive ones." - Yekhaterina
Resources:
Stay tuned for more enlightening episodes from the Refurb and Retrofit podcast, where we continue to explore the latest insights and strategies in the retrofit and refurbishment industry. Follow and review our podcast to join us in making impactful changes for a sustainable future.