Design has moved far beyond visuals and affiliate businesses that don’t adapt will fall behind. In this episode, Jason Attard (Head of CX at Game Lounge) joins John Wright to discuss the evolution from UX to CX and the rise of agentic experience (AX) designing digital products not just for users, but for AI agents that increasingly control discovery, decision-making, and navigation. They cover why great-looking sites still fail to convert, how AI is changing the role of designers, and what affiliate businesses should be building today to stay visible, trusted, and competitive in a post-search world. This conversation connects design, product, and revenue optimization in a way every affiliate, operator, and product leader should understand.