We chat to BIP100 expert Dylan Gray about how he has helped his clients implement Salesforce into their businesses to keep them on track, over the last 20 plus years. During our discussion, Dylan and his guest Elizabeth Will-Hibbetts took us on a journey through this simple but effective way to map out your end to end business process and implement it in Salesforce.com so you have one view of the customer and your team have the information they need when they need it. Listen in and you'll leave with an understanding of what can be done in a modern CRM like salesforce.com and its value to business leaders and owners in driving efficiency and performance. Do connect with our experts: www.linkedin.com/in/dylangray https://www.linkedin.com/in/ew-h/ If you'd like to know more about how to join our BIP100 community of business experts, please visit our website: https://www.bip100.club