Welcome to episode 123. This episode will be particularly interesting for you if you're responsible for your agency's internal operations. You might be the operations director, head of project management, or even a client services director, but if you think your internal agency operations could be more efficient and streamlined, then this episode is for you. Harv Nagra is an agency ops consultant, a former in-house agency ops director, and Head of Brand Comms at agency work management platform Scoro. He's recently launched The Handbook: The Agency Operations Podcast. Here’s just a flavour of what Harv shared in our chat: • how to assess how developed your operations are using a five-stage business maturity model • what you should typically have in place at each of the five stages and what actions you need to take to move to the next stage. • and some of the key trends Harv is seeing for agencies when it comes to operations. Please do follow Harv on LinkedIn because he shares really good insights and tips about agency operations and project management. http://linkedin.com/in/harvnagra The Handbook: The Agency Operations Podcast: Podcast on Apple: https://apple.co/3y2R8DN Podcast on Spotify: https://spoti.fi/3Lrg9f0 If you'd like to hear about my upcoming podcast episodes, account growth training sessions, tips about account management and news about the agency industry, you can sign up to receive my regular newsletter by going to my website, https://www.accountmanagementskills.com, or connect with me on LinkedIn: https://www.linkedin.com/in/jennyplant