Welcome to Episode 72. This chat is packed full of tips for how to be successful in the agency account management role as you transition through the levels, to become a Client Services team leader. Vicky Janaway joins me from The Gate agency and she shares with me: what her role entails as client relationship lead what it takes to be an excellent account manager and account team lead some tips for making the transition from account manager to account director why she follows the philosophy of Radical Candour when giving feedback to her team and she also shares some great book recommendations for those who are keen to develop their own leadership skills. Finally, I’m really excited to let you know that my Account Accelerator training programme is now a year long. So not only do you get nine weeks of training and coaching with me, but you'll also get to connect with your peers who have also been through the training. And you'll continue to receive ongoing support and training from me throughout the year. The next programme starts on 18th October 2022 and you can see all the details on my website at https://www.acccountmanagementskills.com/training. You can book in a no-obligation 20 minute call with me, to see if the training is the right fit for you or your team.