Welcome to Episode 75 with my guest Beth Sharma, Client Services Director at Hallam.  This episode is for you if you're interested in any of the following three areas: You'd like to know what the Client Services Director does in an award-winning digital marketing agency. You'd like some tips on how to get more client recommendations. What it means for the client services team if you work for a B Corp agency. After listening, check out Hallam's impressive profile on The Drum Recommends: https://www.recommendedagencies.com/hallam/ Given the current unstable economic climate, client retention for agencies is a real top priority right now. If you'd like some training for you or a member of your client-facing team in how to manage your client relationships, so you'll be seen more as a proficient proactive advisor, rather than a reactive audit taker, check out the details of my Account Accelerator programme (www.accountmanagementskills.com/training). You can book a quick call with me to see if it's the right fit.