Welcome to episode 116. This episode is for you if you are responsible for managing projects in an agency. This one could be quite controversial, but equally very enlightening because my guest is going to be potentially challenging your belief about the role of project management. Jack's Skeel’s book is called ‘UNMANAGED’ and Jack makes a very compelling case for the fact that teams work more effectively when managed less, not more. During this chat we cover: • why agencies should be asking themselves what they need to start unmanaging rather than managing the origin of project management, and why it doesn't work in an uncertain environment like an agency. • how less management can boost profitability and productivity • what we can learn from Japanese management culture • what Jack sees as the future of the way agencies operate • and the biggest mistake agencies make when scaling. This is such a good chat and I enjoyed being challenged to think about what we consider really the ‘sacred cow’ agency operating structure. I love Jack’s work and I'd urge you to get in touch because he's saving agencies tons and tons of money by completely shaking their operations up. If you are listening to this in Summer 2024, I'm going to be running some 20 minutes mini training sessions in the coming months. If you like the idea of jumping on a Zoom call to watch a 20 minute live training in account management, then please visit my website and sign up for my weekly email and you'll be one of the first to receive an invitation. https://www.accountmanagementskills.com About Jack Skeels: Jack Skeels, author of Unmanaged: Master the Magic of Creating Empowered and Happy Organizations, is a two-time Inc. 500 award winning entrepreneur, consultant, and former management sciences researcher at the think-tank, RAND Corporation. A noted author, expert and speaker, he been published and featured over 35 times including: Ad Age, Entrepreneur.com, Business Horizons, Wall Street Journal, Training, and many other publications. https://www.linkedin.com/in/jackaskeels/ https://jackskeels.medium.com https://business.facebook.com/AgencyAgile/ https://twitter.com/AgencyAgile