SNUGG Is So Good Which? Magazine partnered them.
November 8, 2024
In this episode, Matt Milloy chats with Michelle Robinson, Development Manager at Snugg, a digital platform designed to guide homeowners through the process of energy efficiency upgrades. Michelle explains Snugg’s mission to help users create personalized home improvement plans, access financing, and connect with trusted installers to make their homes greener. Together, Matt and Michelle discuss the broader role Snugg plays in advancing retrofit efforts in the UK and making sustainable upgrades more accessible for everyone.
Key Quotes
"Snugg is here to guide homeowners through their journey of understanding and financing energy efficiency projects for their homes."
"Partnerships are crucial to our mission of supporting UK’s retrofit goals and helping people feel confident about sustainable home improvements."
"We’re not just another digital tool. We want to be a trusted resource in helping homeowners navigate an often complex process."
- What is Snugg?
Michelle introduces Snugg as a user-friendly platform that helps homeowners kickstart energy-efficient home projects, learn about funding options, and connect with approved installers. - The Importance of Home Retrofit
With 18% of UK emissions coming from home heating, there’s an urgent need for widespread home retrofitting. Michelle highlights Snugg’s goal to reduce carbon emissions through partnerships with banks, utilities, and advice bodies. - Customer Engagement and Education
Snugg aims to empower homeowners by giving them clear, personalized advice on their retrofit journey, helping to navigate financing, grants, and service providers. - Unique Partnerships
Michelle discusses Snugg's collaboration with consumer advocacy groups, like "Which?", to build trust and improve consumer confidence in retrofitting processes. These partnerships help ensure homeowners are linked with vetted, quality contractors. - Addressing EPC Challenges
Michelle explains how Snugg adapts to the evolving standards of the UK's Energy Performance Certificates (EPCs). Although EPCs can sometimes be inaccurate, Snugg engages users in confirming details, ensuring personalized plans remain accurate. - Data-Driven Insights and Consumer Responsibility
Snugg is regulated by the FCA, which helps safeguard data and ensure transparency. Michelle emphasizes a balance between collecting useful data for personalization while respecting user privacy. - Future Plans and Collaboration
Michelle shares Snugg's ambition to expand partnerships with financial institutions and community groups to make retrofitting more accessible at scale. Snugg is also exploring features that could help homeowners learn from nearby retrofitted properties.